Getting Support

Getting Support

If this manual does not solve your problem, or you have a feature request or bug report, please reach out to the Novelez team directly. We try to respond as quickly as possible.

Before You Contact Us

Having the following ready greatly speeds up our ability to help:

  1. What's the problem — A sentence or two describing what you tried and what happened
  2. Steps to reproduce — The exact sequence of clicks and inputs that causes the issue
  3. Affected project — The name or URL of the project where it occurs
  4. Browser and device — Browser (e.g., Chrome 120), OS, and whether desktop or mobile
  5. Screenshot or video — If possible, attach a screenshot or screen recording
  6. Error messages — If you see errors in the browser console (F12 → Console), include the full text

With this information, reproducing the issue and finding its cause becomes much faster.

How to Reach Us

Feedback feature

Use the Feedback menu in the dashboard sidebar to send a message directly. Because it is tied to your account, we can ask follow-up questions and reply back conveniently, making this the preferred channel.

Official website

The Novelez homepage's contact section is another option. Announcements and the latest updates are posted there as well.

Reporting Bugs

When reporting a bug, including these details makes resolution much faster:

  • When it started — New issue or longstanding?
  • Always vs. sometimes — How often it reproduces
  • What you've tried — Refresh, logout / login, other steps already attempted
  • Scope — Just one project or every project?

Feature Requests

Feature ideas are welcome too — new blocks, quality-of-life improvements, asset management upgrades, and so on. Including a concrete use case ("I want to do B in situation A") helps us prioritize.

Response Time

Depending on volume, we usually reply within one or two business days. For urgent outages, we announce status via official channels.

End of the Manual

This is the last page of the Novelez manual. Thank you for reading. We cannot wait to see the visual novels your stories become in Novelez. 🎬